Legal

Terms of Use (End User License Agreement)

The terms that apply when you use orlandolegalcopies.com, including work requests, file uploads, customer accounts, electronic deliveries and rewards.

Effective date: October 1, 2026

These Terms of Use (the “Terms”), which also serve as the end user license agreement for this website, govern your use of orlandolegalcopies.com (the “Website”) and the online tools we provide through it. The Website is operated by Orlando Legal Copies, Inc., which also does business as Orlando Legal Document Services (“OLC,” “we,” “us,” or “our”).

Through the Website you can learn about our printing, scanning, x-ray and MRI scanning, trial board, e-discovery, redacting and courier services; submit work requests and upload files; create and use a customer account; view your order history; receive electronic deliveries of files through shared folders; and, for eligible accounts, take part in our rewards program. In these Terms, “you” means the person using the Website and, if you use it on behalf of a law firm, company or other organization, that organization as well.

1. Acceptance of These Terms

By accessing or using the Website, creating an account, submitting a work request, uploading files, or opening an electronic delivery link, you agree to these Terms. If you do not agree, do not use the Website.

If you use the Website on behalf of an organization, you confirm that you are authorized to accept these Terms for it. Pricing, turnaround times and other job-specific details are confirmed with you separately, for example on a quote or invoice. If a separate written agreement signed by OLC conflicts with these Terms, that agreement controls for the services it covers.

Our Privacy Policy explains how we collect, use and protect personal information when you use the Website.

2. Accounts and Security

Some features, such as order history, the list of your electronic deliveries, and rewards, require a customer account. You may register online, or our staff may create an account for you and invite you to set a password. You agree to give accurate information and keep it up to date.

You are responsible for keeping your password confidential and for all activity under your account. Do not share your login with others. Tell us promptly at olc@orlandolegalcopies.com or (407) 244-5521 if you believe your account or a delivery link has been accessed without your permission.

Order history and other account information are provided for your convenience. They may not show every job, especially work handled outside the Website, and they do not replace our invoices or your own records.

3. Acceptable Use and File Uploads

When you use the Website, including the work request form and its file upload, you agree that:

  • you own the files and information you submit, or you have all rights, permissions and consents needed to give them to us and to have us perform the requested services;
  • your files and instructions do not violate any law, court order, protective order or the rights of others;
  • you will not upload viruses, malware, scripts or other harmful or malicious files, or files designed to interfere with the Website or our systems;
  • you will not try to gain unauthorized access to the Website, other users’ accounts or files, or our systems, and you will not probe, scan or test their security;
  • you will not use automated tools to scrape or overload the Website, or use it in any way that could damage, disable or impair it.

We may refuse, block, remove or quarantine any file or request, including certain file types, files above size limits we set, and files that appear unsafe, without liability to you. You are responsible for keeping your own copies of everything you upload. Submitting a work request does not by itself guarantee that we will accept the job or meet a requested deadline.

4. Confidentiality and Handling of Client Files

We understand that legal documents and records, including medical records, often contain confidential, privileged or personal information. We treat the files you entrust to us as confidential, use reasonable administrative and technical safeguards to protect them, and limit access to the people who need it to perform your services. We do not sell your files or their contents.

We may disclose files or information when required by law, subpoena or court order, or when needed to protect our rights or the security of our systems.

No method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security. Unless we agree otherwise in a separate signed writing, we do not represent that our services meet any particular certification, audit or regulatory standard. You are responsible for deciding whether our services are appropriate for your files and for meeting your own professional, ethical and legal obligations, including reviewing redacted or produced material before you file, serve or produce it.

5. Electronic Delivery, Expiration and Deletion

We may deliver files to you electronically through a shared folder that you can open from your account or with a delivery link. Folders may be protected with an optional password.

  • Each delivery link has an expiration date. By default a link expires 30 days after the folder is created, but we may set, extend or shorten that period.
  • After a folder expires, its link stops working, and the folder and its files may be deleted automatically from our systems without further notice.
  • Anyone who has a delivery link (and its password, if one is set) may be able to open the folder. Keep links and passwords confidential, and share them only with people you intend to have access.

Electronic delivery is not a storage or backup service. You are responsible for downloading your files before the link expires and for keeping your own copies. We are not responsible for files that are lost or no longer available after expiration or deletion.

6. Rewards Program

We may offer a rewards program to eligible customer accounts. We decide which accounts are eligible.

  • Points are earned on qualifying invoices and are based on the invoice amount, according to the earning schedule shown in your account. Currently, invoices under $20 do not earn points.
  • Points can be redeemed for the rewards shown in your account. When you submit a redemption request, the points are deducted from your balance right away. Redemptions are typically fulfilled within 24 to 48 hours, but timing is not guaranteed.
  • We may award bonus points at our discretion, and we may correct or remove points that were awarded in error or that relate to invoices that are changed, cancelled, refunded or duplicated.
  • Points have no value except as redeemed through the program, are not your property, and may not be sold, transferred or combined between accounts unless we agree.

We may change the program at any time, including how points are earned, the rewards available and the eligibility rules, and we may suspend or end the program, which may end the ability to earn or redeem points. If your account is closed or misused, any unredeemed points may be forfeited.

7. Our Content and Your License to Use the Website

The Website and its content, including text, graphics, logos, design and software, belong to OLC or its licensors and are protected by intellectual property laws. “Orlando Legal Copies” and “Orlando Legal Document Services” and related logos are our marks and may not be used without our permission.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Website to learn about our services, request and manage services, and access files delivered to you, for your own business or personal use. You may not copy, modify, distribute, sell or reverse engineer any part of the Website, or use it to build a competing service, except as the law expressly allows. All rights not expressly granted are reserved.

8. Your Files and the License You Grant Us

You keep all ownership rights you have in the files and information you submit. You grant OLC, and the people and vendors working on our behalf, a limited, non-exclusive license to receive, store, copy, process, convert, print, scan, redact, transmit and otherwise use your files only as needed to perform the services you request, deliver the results to you, keep reasonable business records, and comply with the law.

We do not claim ownership of your files and do not use their contents for any other purpose. We may retain or delete uploaded files and work product after a job is complete in line with our business practices, so you should not rely on us to keep copies.

9. Third-Party Links and Services

The Website may contain links to, or rely on, websites and services run by others, such as online invoice payment pages and font or content delivery providers. We do not control those sites and services and are not responsible for their content, policies or practices. Your use of them is governed by their own terms.

10. Disclaimer of Warranties

The Website, delivery links and online tools are provided “as is” and “as available.” To the fullest extent permitted by law, OLC disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Website will be uninterrupted, timely, secure or error-free, that files will always upload or download successfully, or that the Website is free of viruses or other harmful components.

11. Limitation of Liability

To the fullest extent permitted by law, OLC and its owners, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of data, files, profits, revenue, goodwill or business opportunity, or missed deadlines, arising out of or relating to the Website or these Terms, even if we were told such damages were possible.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Website or these Terms will not exceed the amount you paid us for the specific services that gave rise to the claim. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

12. Indemnification

You agree to defend, indemnify and hold harmless OLC and its owners, employees and agents from any claims, losses, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, arising out of or relating to your files or instructions, your use of the Website, your violation of these Terms, or your violation of any law or the rights of another person.

13. Termination

We may suspend or end your access to the Website, your account or any delivery link at any time, with or without notice, if we believe you have violated these Terms, if needed to protect the Website, our customers or our systems, or if we stop offering a feature. You may stop using the Website at any time and may ask us to close your account by contacting us.

Sections of these Terms that by their nature should continue after termination, including those on confidentiality, licenses to your files, disclaimers, limitation of liability, indemnification and governing law, will continue to apply.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute arising out of or relating to these Terms or the Website will be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated version on this page and change the effective date above. Changes take effect when posted unless we say otherwise. Your continued use of the Website after changes are posted means you accept the updated Terms.

If any part of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent.